Return & Refund Policy

Store Name: Chartercast
Address: 1050 Spazier Ave, Unit 3, Glendale, CA 91201, United States
Owner: Tyler Lopez
Support Email: support@chartercast.com

At Chartercast, your satisfaction is our top priority. We understand that sometimes a product might not be the perfect fit, and we are here to make the return process as simple, transparent, and supportive as possible.

By purchasing from Chartercast, you agree to the policies outlined below. These guidelines ensure fairness for our customers and the integrity of our operations.

1. The 30-Day Happiness Guarantee

We offer a 30-day return window for all eligible items. You have 30 calendar days from the date your order is marked as "Delivered" to initiate a return request.

Eligibility Requirements:

To qualify for a refund or exchange, items must meet the following criteria:

Condition: Must be in the same condition as received—unworn, unused, unwashed, and free of odors, stains, pet hair, or makeup marks.
Packaging & Tags: All original tags must be attached. Items should be returned in their original packaging (or a secure equivalent).
Proof of Purchase: You must provide a receipt, packing slip, or order confirmation email.

Note: If an item is returned and does not meet these criteria, we may be unable to approve the refund, and the item may be sent back to you at your expense.

2. How to Start Your Return

If you did not find a prepaid label in your package, do not worry—this is normal. Each return is handled individually with custom instructions.

To begin, please email our support team at support@chartercast.com with the following information:

Order Number & Full Name
Proof of Purchase (Screenshot or order email)
Reason for Return
Evidence (Photo/Video): Required for defective, damaged, or incorrect items to help us expedite your approval.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or the wrong size/item compared to what you ordered:

It is our responsibility.
Contact us immediately at support@chartercast.com.
We will provide a free replacement or a full refund.
Chartercast covers all return shipping costs in these specific cases.

4. Exchanges

We gladly support exchanges when the issue is caused by our error (wrong item, incorrect size shipped, or defective product). Please contact us, and we will guide you through the replacement process at no additional shipping cost to you.

5. Refund Process & Timeline

Once your return arrives at our facility, our quality assurance team will inspect it (typically within 24 hours).

Notification: You will receive an email confirming whether your return is approved or rejected.
Issuance: Approved refunds are issued within 14 calendar days.
Posting: Your bank or card provider may take an additional 3–5 business days to post the funds to your account.

6. Order Cancellation Policy

To receive a full refund via cancellation, you must contact us within 4 hours of placing your order.

Why? After 4 hours, orders often move into the production or packing phase, making cancellation impossible. While we will try our best to assist after this window, cancellation cannot be guaranteed.

7. Important: Shipping Address Accuracy

Please double-check your shipping details at checkout. We ship exactly to the address provided.

Chartercast is not responsible for lost or undeliverable orders due to incorrect addresses, missing unit numbers, or typos made by the customer.