Payment Policy

Store Name: Chartercast
Address: 1050 Spazier Ave, Unit 3, Glendale, CA 91201, United States
Owner: Tyler Lopez
Support Email: support@chartercast.com
Last Updated: December 23, 2025

At Chartercast, we are committed to providing a secure, reliable, and transparent shopping experience. We implement industry-leading measures to protect your financial information and ensure that every transaction is handled with the highest level of integrity.

This policy forms part of our overall commitment to customer protection and lawful business practices.

1. Accepted Payment Methods

To provide a convenient checkout experience, Chartercast accepts a variety of trusted payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal and other secure options as available at checkout.

Note: We do not accept cash, personal checks, or direct bank transfers. All transactions must be completed through our secure online checkout.

2. Payment Security & Encryption

Your security is our top priority. To protect your data:

All payments are processed through secure, PCI-compliant third-party payment processors.
We utilize industry-standard encryption technologies, including SSL/TLS, to safeguard your personal and financial information during transmission.
Chartercast does not store or have access to your full credit card numbers, CVV codes, or complete financial account details. We only receive limited confirmation data (such as transaction IDs) for order management purposes.

3. Order Confirmation

Immediately after your order is placed, you will receive an Order Confirmation Email summarizing your purchase.

For custom-printed or personalized items, production begins only after full payment has been successfully verified.
Please ensure your email address is correct at checkout to receive these vital updates.

4. Fraud Prevention & Order Review

To maintain a safe shopping environment, we utilize automated fraud detection systems and manual review processes.

If an order is flagged as potentially unauthorized or fraudulent, we may contact you for additional verification.
We reserve the right to delay fulfillment or cancel any order that fails our security checks to protect the true cardholder.

5. Refunds & Disputes

Refunds: Approved refunds are always issued to the original payment method used for the purchase. Please note that banks may require additional business days to post these funds to your account.
Chargebacks: We encourage customers to contact us directly at support@chartercast.com to resolve any issues. Unauthorized chargebacks or disputes may result in account restrictions or the cancellation of future orders.

6. Data Protection

Chartercast handles all payment-related information in strict accordance with our Privacy Policy and applicable data protection laws. Your data is used solely for legitimate business purposes, such as order fulfillment, customer support, and legal compliance.