Privacy Policy

Store Name: Chartercast
Address: 1050 Spazier Ave, Unit 3, Glendale, CA 91201, United States
Owner: Tyler Lopez
Support Email: support@chartercast.com
Last Updated: December 23, 2025

This Privacy Policy explains how Chartercast (“we,” “us,” “our,” or the “Store”) collects, uses, shares, and safeguards your personal information when you access or make a purchase from our website.

We value your privacy and are committed to handling personal information in a responsible, transparent, and lawful manner. This policy is designed to comply with applicable privacy laws, including the GDPR, CCPA/CPRA, and other relevant consumer protection regulations.

By using our Website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to the practices described herein.

1. Data Controller and Contact Details

For the purposes of data protection laws, the data controller is:

Store Name: Chartercast
Business Address: 1050 Spazier Ave, Unit 3, Glendale, CA 91201, United States
Email: support@chartercast.com
Official Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)

2. Shopify Platform and Hosting

Our store is hosted on the Shopify platform. Shopify provides the e-commerce infrastructure that allows us to process orders and sell products.

Shopify processes certain information on our behalf (order details, contact info).
Your data may be stored on secure servers located in the United States, Canada, or other global jurisdictions.
Shopify maintains industry-standard security measures and fraud prevention tools.

3. Information We Collect

We collect the following categories of personal information:

Identification & Contact: Name, email, billing/shipping address, and phone number.
Order & Transaction Data: Products purchased, order history, and delivery details.
Payment Information: Payments are processed via secure third-party gateways (e.g., PayPal, Stripe). We do not store your full credit card numbers.
Technical Data: IP addresses, browser type, device information, and activity logs collected via cookies.
Communications: Records of your emails or support requests to our team.

4. How We Use Your Information

We use your data to:

Fulfill and ship your orders.
Process payments and prevent fraudulent transactions.
Provide customer support and respond to inquiries.
Improve Website functionality and personalize your shopping experience.
Send marketing communications (only if you have opted in).

5. Sharing of Information

We do not sell your personal information. We only share data with essential service providers, such as:

Shipping Partners: USPS, FedEx, UPS, and DHL to deliver your packages.
Payment Processors: To securely handle your transactions.
Professional Advisors/Authorities: Only when required by law or to protect our legal rights.

6. International Data Transfers

As a global service, your information may be transferred to and processed in countries outside your residence, including the United States and Canada. We ensure these transfers rely on lawful mechanisms and safeguards.

7. Your Privacy Rights

Depending on your location (e.g., EEA, UK, California), you may have the right to:

Access the personal data we hold about you.
Correct inaccurate information.
Delete your personal data.
Opt-out of marketing communications at any time.

To exercise these rights, please contact us at support@chartercast.com.

8. Security Measures

We implement technical and organizational safeguards, including secure SSL connections and access controls, to protect your data. While we strive for maximum security, no system is 100% secure; please keep your account credentials confidential.

9. Children’s Privacy

Chartercast is not intended for children under the age of 13. We do not knowingly collect information from children. If we discover such data has been collected, it will be deleted immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate when the most recent changes were made.