Order Change & Cancellation Policy

Store Name: Chartercast
Address: 1050 Spazier Ave, Unit 3, Glendale, CA 91201, United States
Owner: Tyler Lopez
Support Email: support@chartercast.com
Last Updated: December 23, 2025

At Chartercast, we move quickly to ensure your order is processed and shipped as fast as possible. We understand that mistakes happen—whether it’s an incorrect size, a typo in the address, or a change of heart. To balance speed with flexibility, we offer a specific window for modifications.

1. The 4-Hour Modification Window

You have 4 hours from the moment your order is submitted to request a cancellation or any changes (size, color, quantity, or shipping address).

Why 4 hours? Our fulfillment system is automated. After this window, your order typically moves into production, packing, or shipping preparation, making further changes impossible.
Eligibility: The timestamp of your email will be used to verify if your request falls within this 4-hour period.

2. How to Request a Change

To modify or cancel your order, please contact us immediately:

Email: support@chartercast.com
Required Info: Please include your Order Number, Full Name, and a clear description of the requested change.

3. Changes After the 4-Hour Window

Once the 4-hour window has passed, the order is locked into our fulfillment process.

We cannot guarantee any modifications or cancellations after this time.
If your order has already shipped, you will be responsible for the full purchase amount.
Any changes desired after shipment must be handled through our standard Return & Refund Process once the item arrives.

4. Shipping Address Accuracy

Accurate delivery depends entirely on the information provided at checkout.

Customer Responsibility: It is your responsibility to ensure the street name, apartment/suite number, city, state, and zip code are 100% correct.
In-Transit Limitations: Once a tracking number has been issued, Chartercast cannot update the shipping address. Any rerouting must be handled by you directly with the carrier (USPS, FedEx, UPS, or DHL) and may be subject to their specific fees.
Failed Deliveries: Chartercast is not liable for orders lost or undeliverable due to address errors provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping fees.

5. Our Commitment to You

Our support team is dedicated to providing a smooth and worry-free shopping experience. We handle every request with transparency and professionalism. By adhering to these timelines, you help us maintain the speed and quality that define the Chartercast brand.