Refund Policy

Refund Policy

We stand by our products, and if you’re not fully satisfied, here’s how refunds work.

Timeframe:
Approved refunds are processed within 14 business days. Unexpected delay? Our support team is here to assist.

Transaction Safety:
Refunds are handled securely through PayPal in line with our billing terms.

Eligibility Review:
Returned items will be reviewed upon arrival. You’ll get an email update on refund approval.

Delays:
If you don’t see your refund yet, check with your bank or credit card provider. Still nothing? Contact us directly.

Sale Products:
Only full-price items are refundable. Sale or clearance items are excluded.

Exchanges:
We allow exchanges only for defective or damaged products. Email us at support@chartercast.com for instructions.